Shipping Information - Tooluxe Home

Shipping Information

Fast, secure delivery across Romania and EU

🚚 Free Shipping Available!

Free standard shipping on orders over 200 RON within Romania

Free EU shipping on orders over 500 RON

πŸ‡·πŸ‡΄ Romania Shipping

Service Cost Delivery Time
Standard Shipping 25 RON 2-4 business days
Express Shipping 45 RON 1-2 business days
Same Day (Bucharest) 65 RON Same day
Cash on Delivery +15 RON +1 business day

πŸ‡ͺπŸ‡Ί EU Shipping

Region Cost Delivery Time
EU Zone 1* 35 RON 3-7 business days
EU Zone 2** 55 RON 5-10 business days
Express EU 95 RON 2-4 business days

*Zone 1: Hungary, Bulgaria, Austria, Germany
**Zone 2: France, Italy, Spain, Netherlands, etc.

πŸ“¦ Order Processing Steps

1

Order Confirmation

You receive order confirmation via email within 1 hour. All prices include Romanian VAT (19%).

2

Payment Processing

Secure payment processing (SSL encrypted). Cash on delivery available for Romania only.

3

Order Preparation

Items are carefully packed within 1-2 business days at our Romanian warehouse.

4

Shipment & Tracking

Tracking information sent via email. Track your package 24/7 online.

πŸ“‹ Shipping Policies

  • Processing Time: 1-2 business days
  • Shipping Days: Monday to Friday
  • Cut-off Time: Orders before 2:00 PM
  • Holidays: No shipping on Romanian public holidays
  • Packaging: Eco-friendly materials used
  • Insurance: All packages insured up to 2,000 RON

πŸ“ Delivery Information

  • Age Requirement: 18+ for delivery acceptance
  • ID Required: Valid ID for high-value items
  • Delivery Attempts: Up to 3 attempts
  • Safe Place: Available upon request
  • Neighbors: Delivery to neighbors with consent
  • Redelivery: 25 RON fee after failed attempts

⚠️ Important Shipping Notes

  • Large Items: Furniture and large appliances may require special delivery arrangements
  • Customs: EU customers are responsible for any local import duties
  • Address Accuracy: Please ensure delivery address is complete and accurate
  • Delays: Weather conditions or carrier delays may affect delivery times
  • Peak Seasons: Extended delivery times during holidays (Black Friday, Christmas)

πŸ“ž Need Help?

Contact our shipping team:

πŸ“§ Email: support@tooluxehome.shop

πŸ“ž Phone: +40 721 345 678

Business Hours: Monday-Friday 9:00-18:00 (Romanian Time)

Tooluxe Home SRL | VAT: RO45123456 | Calea Vitan 225, BucureΘ™ti 077085, Romania

EU Registered Business | All shipping prices include VAT

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Β© 2024 Tooluxe Home SRL - All Rights Reserved

Website: tooluxehome.shop

All prices include VAT | Registered in Romania

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