Find quick answers to common questions about Tooluxe Home
Placing an order is simple:
Modifications: Contact us within 2 hours of placing your order at support@tooluxehome.shop or +40 721 345 678.
Cancellations: Orders can be cancelled within 24 hours if not yet processed. No fees apply for cancellations.
Yes, all prices include Romanian VAT (19%) as required by law. As an EU registered business (VAT: RO45123456), we handle all tax obligations transparently.
Romania:
EU: 35-55 RON (FREE over 500 RON)
Processing: 1-2 business days
Romania: 2-4 business days (1-2 express)
EU: 3-10 business days depending on country
Delivery times exclude weekends and Romanian public holidays
Currently, we ship within Romania and EU countries only. We're working to expand our shipping zones in the future.
14-Day EU Withdrawal Right: You can return items within 14 days without giving a reason.
Process: Contact us, get return authorization, ship back the item
Refund: Full refund processed within 5-10 business days
Condition: Items must be unused and in original packaging
Customer pays: Regular returns (change of mind, wrong size)
We pay: Defective items, wrong item sent, manufacturing defects
Processing: 3-5 business days after we receive the item
Refund to account: 5-10 business days to original payment method
Bank transfers: May take additional 2-3 days
Online Payments:
Cash on Delivery: Available for Romania only (+15 RON fee)
SSL Encryption: All payments are secured with 256-bit SSL encryption
PCI Compliant: We meet all payment card industry standards
No Storage: We don't store your payment details on our servers
Automatic Invoice: All customers receive a VAT invoice via email
Business Invoice: Provide your company VAT number during checkout for business invoices
Reissue: Contact support if you need invoice corrections or duplicates
2-Year EU Legal Warranty: Minimum warranty as required by European law
Manufacturer Warranty: Additional warranty periods may apply per manufacturer
Coverage: Manufacturing defects and material failures
Process: Contact us with proof of purchase and defect description
100% Authentic: We source all products directly from authorized distributors
Authorized Dealer: Official partnerships with major brands
Quality Guaranteed: All products undergo quality checks before shipping
Installation Guides: Detailed instructions included with products
Technical Support: Free phone/email support for installation questions
Professional Installation: Available in Bucharest area (additional fees apply)
Guest Checkout: You can shop without creating an account
Account Benefits: Order history, faster checkout, exclusive offers
Easy Registration: Create account during or after checkout
GDPR Compliant: We follow all European data protection regulations
SSL Encrypted: All data transmission is encrypted
Limited Use: Data used only for order processing and communication
Your Rights: Request data access, correction, or deletion anytime
Right to Erasure: Yes, under GDPR you can request account deletion
Process: Contact support@tooluxehome.shop with your request
Retention: Some data retained for legal/tax obligations (invoices, etc.)
Timeline: Account deletion processed within 30 days
As an EU registered business, we comply with all European consumer protection laws:
Troubleshooting:
Within Warranty: Free repair or replacement
Out of Warranty: Paid repair services available
Included: User manuals, installation guides, safety information
Digital Copy: PDFs available for download from your account
Multiple Languages: Romanian and English documentation
Video Guides: Installation videos available for complex products
Our customer service team is here to help!
๐ง Email: support@tooluxehome.shop
๐ Phone: +40 721 345 678
Hours: Monday-Friday 9:00-18:00, Saturday 10:00-16:00 (Romanian Time)
Response Time: Email within 24 hours, phone immediately during business hours
Tooluxe Home SRL | VAT: RO45123456 | Calea Vitan 225, Bucureศti 077085, Romania
EU Registered Business | GDPR Compliant | SSL Secured
Website: tooluxehome.shop