πͺπΊ EU Consumer Rights
14-Day Withdrawal Right: As per EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days without giving any reason.
2-Year Legal Warranty: All products come with a minimum 2-year warranty as required by EU law.
Full Refund Guarantee: We will refund the full purchase price including original shipping costs.
π
Return Timeline
- Return Window: 14 days from delivery
- Notification: Contact us within 14 days
- Return Shipping: Items must be sent within 14 days of notification
- Processing: 3-5 business days after we receive the item
- Refund: 5-10 business days to original payment method
π° Refund Information
- Product Price: 100% refunded
- Original Shipping: Refunded for defective items
- Return Shipping: Customer responsibility (unless defective)
- Payment Method: Same as original purchase
- Processing Time: 5-10 business days
- Bank Transfer: May take additional 2-3 days
π¦ Return Process
1
Contact Us
Email support@tooluxehome.shop or call +40 721 345 678 within 14 days of delivery. Include your order number and reason for return.
2
Return Authorization
We'll provide you with a Return Authorization Number and detailed return instructions within 24 hours.
3
Package & Ship
Pack the item securely in original packaging (if possible) and ship to the address we provide. Include the Return Authorization Number.
4
Processing & Refund
Once we receive and inspect your return, we'll process the refund within 3-5 business days.
β
Returnable Items
Unused Items: In original condition with all accessories
Original Packaging: Preferably in original box and packaging
Defective Products: Manufacturing defects or damage in transit
Wrong Item: If we sent the wrong product
β Non-Returnable Items
Used/Damaged: Items showing signs of use or damage
Custom/Personalized: Made-to-order or personalized items
Hygiene Products: For health and safety reasons
Late Returns: Items returned after 14-day window
π Exchange Policy
Size/Color Exchanges: We offer exchanges for different sizes or colors subject to availability.
Process: Return the original item and place a new order for the desired item.
Price Difference: Any price differences will be charged or refunded accordingly.
π οΈ Defective Items
Manufacturing Defects:
- Full refund including shipping costs
- Free return shipping
- Priority processing (1-2 business days)
- Replacement option available
Damage in Transit:
- Report within 48 hours of delivery
- Photos required for assessment
- Immediate replacement or refund
- No return shipping required
π Return Shipping
Customer Responsibility:
- Regular returns (change of mind)
- Wrong size/color ordered
- Customer error in ordering
Our Responsibility:
- Defective or damaged items
- Wrong item sent
- Manufacturing defects
- Quality issues
β οΈ Important Return Information
- Return Address: Will be provided with your Return Authorization Number
- Tracking: Always use trackable shipping method for returns
- Insurance: We recommend insuring valuable returns
- Original Payment: Refunds can only be made to the original payment method
- VAT: All refunds include the VAT paid on the original purchase
- Processing Days: Business days exclude weekends and Romanian public holidays
π Need Help with Returns?
Customer Service Team:
π§ Email: support@tooluxehome.shop
π Phone: +40 721 345 678
Hours: Monday-Friday 9:00-18:00 (Romanian Time)
Response Time: Within 24 hours
Tooluxe Home SRL | VAT: RO45123456 | Calea Vitan 225, BucureΘti 077085, Romania
EU Registered Business | GDPR Compliant | Consumer Rights Protected
EU Online Dispute Resolution: ec.europa.eu/consumers/odr