Last Updated: September 10, 2025
Effective Date: September 10, 2025
📋 Important Information
By using our website and services, you agree to these terms and conditions. Please read them carefully before making a purchase.
1. Company Information
Company Name: Tooluxe Home SRL
Legal Form: Limited Liability Company (Societate cu Răspundere Limitată)
Registration Number: J40/12345/2023
VAT Number: RO45123456
Registered Office: Calea Vitan 225, București 077085, Romania
Website: https://tooluxehome.shop
Email: support@tooluxehome.shop
Phone: +40 721 345 678
Business Hours: Monday-Friday 9:00-18:00, Saturday 10:00-16:00 (Romanian Time)
2. Definitions
- "Company," "we," "us," "our" refers to Tooluxe Home SRL
- "Customer," "you," "your" refers to any person using our services
- "Website" refers to tooluxehome.shop and all associated pages
- "Products" refers to all items offered for sale on our website
- "Services" refers to all services provided by the Company
- "Contract" refers to the purchase agreement between you and us
- "EU Consumer Rights" refers to rights under European consumer protection law
3. Acceptance of Terms
By accessing and using our website, placing orders, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Capacity to Contract
- You must be at least 18 years old to use our services
- You must have legal capacity to enter into contracts
- You represent that all information provided is accurate and complete
- Corporate customers must have authority to bind their organization
Agreement Updates
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.
4. Product Information and Ordering
Product Descriptions
- We strive to provide accurate product descriptions and images
- Colors may vary due to monitor settings and lighting
- Dimensions and specifications are approximate
- We reserve the right to correct errors in product information
Pricing and Availability
- All prices include Romanian VAT (19%) as required by law
- Prices are subject to change without notice
- Product availability is not guaranteed until order confirmation
- We reserve the right to limit quantities per customer
Order Process
- Add products to your shopping cart
- Provide accurate shipping and billing information
- Review your order carefully before confirming
- Complete payment through secure checkout
- Receive order confirmation via email
5. Payment Terms
| Payment Method |
Processing Time |
Additional Notes |
| Credit/Debit Cards |
Immediate |
Visa, Mastercard accepted |
| PayPal |
Immediate |
Secure PayPal checkout |
| Bank Transfer |
1-3 business days |
Order processed after payment receipt |
| Cash on Delivery |
At delivery |
Romania only, +15 RON fee |
Payment Security
- All transactions are secured with SSL encryption
- We do not store payment card information
- PCI DSS compliant payment processing
- Fraud detection and prevention measures in place
6. Shipping and Delivery
Shipping Destinations
- Romania: Nationwide delivery available
- European Union: All EU member states
- Exclusions: Currently no shipping outside EU
Delivery Terms
- Delivery times are estimates, not guarantees
- Risk passes to customer upon delivery
- Accurate delivery address is customer's responsibility
- Failed delivery attempts may incur additional charges
- Signature required for high-value items
Shipping Costs
Shipping costs are calculated at checkout based on destination and selected service level. Free shipping offers apply to standard delivery only and exclude oversized items.
🇪🇺 EU Consumer Rights
14-Day Withdrawal Right: EU consumers have the right to withdraw from distance contracts within 14 days without giving any reason.
2-Year Legal Warranty: All products carry a minimum 2-year warranty as required by EU Consumer Sales Directive.
Conformity Guarantee: Products must conform to the contract description and be fit for purpose.
7. Returns and Refunds
Return Policy
- Return Period: 14 days from delivery date
- Condition: Items must be unused and in original packaging
- Process: Contact customer service for return authorization
- Return Shipping: Customer responsibility unless item is defective
Refund Processing
- Refunds processed within 14 days of receiving returned item
- Refund to original payment method
- Full purchase price including original shipping (if applicable)
- Return shipping costs not refunded (unless our error)
Non-Returnable Items
- Personalized or custom-made items
- Items damaged by misuse
- Items returned after 14-day period
- Hygiene-related products for health and safety reasons
8. Warranty and Liability
Product Warranty
- EU Legal Warranty: Minimum 2 years for all products
- Manufacturer Warranty: Additional warranties may apply
- Coverage: Manufacturing defects and material failures
- Exclusions: Misuse, normal wear, accidental damage
Limitation of Liability
Our liability is limited to the maximum extent permitted by Romanian and EU law. We are not liable for indirect, consequential, or incidental damages.
Maximum Liability: Our total liability for any claim is limited to the purchase price of the relevant product.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supplier failures.
9. Intellectual Property
Our Content
- Website content, design, and trademarks are our property
- Unauthorized use of our intellectual property is prohibited
- Product images and descriptions are protected by copyright
- Limited license granted for personal, non-commercial use only
Third-Party Rights
We respect intellectual property rights of others. If you believe your rights have been infringed, please contact us immediately.
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which complies with GDPR and Romanian data protection laws.
- Personal data used only for order processing and customer service
- Secure data storage and transmission
- Third-party sharing limited to service providers
- You have full GDPR rights regarding your personal data
Please refer to our Privacy Policy for complete information.
11. Prohibited Uses
You may not use our website or services for:
- Any unlawful or fraudulent purpose
- Violating intellectual property rights
- Uploading malicious code or harmful content
- Attempting to gain unauthorized access to our systems
- Commercial resale without authorization
- Interfering with other users' experience
- Any activity that could damage our reputation or business
12. Dispute Resolution
Governing Law
These terms are governed by Romanian law and EU regulations. Any disputes will be subject to the jurisdiction of Romanian courts.
Alternative Dispute Resolution
- EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr
- Mediation: We are committed to resolving disputes amicably
- Consumer Protection: EU consumers have additional protection rights
Limitation Period
Legal action must be commenced within 2 years of the cause of action arising, except where otherwise provided by mandatory consumer protection laws.
13. Severability and Entire Agreement
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms & Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Tooluxe Home SRL.
Amendment
We reserve the right to modify these terms at any time. Changes will be effective 30 days after posting, unless otherwise required by law.
Tooluxe Home SRL | VAT: RO45123456 | EU Registered Business
Romanian Law Compliant | EU Consumer Rights Protected | GDPR Compliant
These terms are available in Romanian upon request