πͺπΊ EU Legal Warranty Guarantee
2-Year Minimum Warranty: All products sold by Tooluxe Home SRL come with a minimum 2-year legal warranty as required by European Consumer Rights Directive 2011/83/EU.
No Cost to You: Warranty claims within the first 2 years are processed at no charge to the customer.
Burden of Proof: For the first 12 months, we assume any defect existed at time of purchase unless proven otherwise.
π‘οΈ Warranty Coverage
β
Covered Issues:
- Manufacturing defects
- Material failures
- Faulty components
- Design flaws
- Poor workmanship
- Premature wear under normal use
β Not Covered:
- Physical damage from accidents
- Misuse or abuse
- Normal wear and tear
- Improper installation
- Damage from modifications
- Environmental damage
β° Warranty Periods
| Product Category |
EU Legal Warranty |
Extended Warranty |
| Home Appliances |
2 Years |
Up to 5 Years* |
| Electronics |
2 Years |
Up to 3 Years* |
| Furniture |
2 Years |
Up to 10 Years* |
| Tools & Hardware |
2 Years |
Up to 5 Years* |
| Lighting |
2 Years |
Up to 3 Years* |
*Extended warranty periods vary by manufacturer and product model
π Warranty Claim Process
1
Contact Customer Service
Email support@tooluxehome.shop or call +40 721 345 678 to report the issue. Provide your order number and detailed description of the problem.
2
Provide Documentation
Send us your purchase receipt/invoice, photos of the defect, and any relevant documentation. We may request additional information for assessment.
3
Warranty Assessment
Our technical team will review your claim within 2-3 business days. We may arrange for product inspection if necessary.
4
Resolution
If approved, we'll offer repair, replacement, or refund as appropriate. All warranty services are provided free of charge within the warranty period.
π§ Repair Services
- Authorized Service: Repairs performed by certified technicians
- Original Parts: Only genuine manufacturer parts used
- Service Locations: Nationwide network in Romania
- Pickup Service: Free pickup for large items
- Loaner Program: Temporary replacements for essential items
- Repair Timeline: 5-15 business days average
π Replacement Policy
- Like-for-Like: Same model replacement when possible
- Equivalent Model: Similar specifications if original unavailable
- Upgrade Options: Pay difference for better model
- New Product: All replacements are brand new
- Extended Warranty: New warranty period starts
- Fast Track: Priority processing for replacements
β οΈ Important Warranty Information
- Proof of Purchase: Always keep your receipt/invoice as proof of purchase date
- Warranty Transfer: Warranty may be transferred to new owners within warranty period
- Registration: Some manufacturers require product registration for extended warranty
- Professional Installation: Improper installation may void warranty coverage
- Environmental Conditions: Use products within specified environmental limits
- Documentation: Keep user manuals and warranty certificates safe
π Warranty Support
Customer Service Team:
- π§ Email: support@tooluxehome.shop
- π Phone: +40 721 345 678
- β° Hours: Mon-Fri 9:00-18:00, Sat 10:00-16:00
- π Response: Email within 24 hours
- π Address: Calea Vitan 225, BucureΘti 077085
π Required Documents
For Warranty Claims:
- β
Original purchase receipt/invoice
- β
Product serial number
- β
Photos of defect/issue
- β
Completed warranty claim form
- β
Product manual (if available)
- β
Installation documentation (if applicable)
ποΈ Your Legal Rights
This warranty is in addition to, and does not affect, your legal rights as a consumer under Romanian and European law. You have the right to:
- Conformity Guarantee: Products must conform to contract description
- Free Remedies: Repair, replacement, or refund at no cost
- Reasonable Time: Remedies provided within reasonable timeframe
- Legal Protection: Rights protected under Consumer Protection Act
- Dispute Resolution: Access to EU Online Dispute Resolution: ec.europa.eu/consumers/odr
Tooluxe Home SRL | VAT: RO45123456 | EU Registered Business
Calea Vitan 225, BucureΘti 077085, Romania
Quality Guaranteed | EU Consumer Rights Protected | Professional Service