How we collect, use, and protect your personal data
Data Controller: Tooluxe Home SRL
Registration Number: J40/12345/2023
VAT Number: RO45123456
Registered Address: Calea Vitan 225, București 077085, Romania
Website: tooluxehome.shop
Contact Email: support@tooluxehome.shop
Phone: +40 721 345 678
Email: dpo@tooluxehome.shop
You can contact our DPO regarding any questions about data processing or your privacy rights.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name, Email, Phone | Order processing, customer service | Contract performance |
| Billing/Shipping Address | Order fulfillment, invoicing | Contract performance |
| Payment Information | Transaction processing | Contract performance |
| IP Address, Browser Info | Security, analytics | Legitimate interest |
| Purchase History | Customer service, recommendations | Legitimate interest |
| Marketing Preferences | Email marketing (optional) | Consent |
We share data with trusted third-party service providers who help us operate our business:
We may disclose your data when required by Romanian or EU law:
Some of our service providers are located outside the EU. We ensure adequate protection through:
| Data Category | Retention Period | Reason |
|---|---|---|
| Order & Payment Data | 10 years | Romanian accounting law requirements |
| Customer Communication | 3 years | Customer service and dispute resolution |
| Marketing Data | Until consent withdrawn | Marketing communications |
| Website Analytics | 26 months | Google Analytics default retention |
| Security Logs | 2 years | Security monitoring and fraud prevention |
Request a copy of all personal data we hold about you, including how it's used and shared.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data (subject to legal retention requirements).
Limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for marketing purposes.
Not be subject to decisions based solely on automated processing.
Contact us at dpo@tooluxehome.shop or support@tooluxehome.shop
Response Time: We will respond within 30 days (extendable to 90 days for complex requests)
Verification: We may need to verify your identity before processing requests
No Cost: Exercising your rights is free of charge
In case of a data breach that may affect your rights and freedoms:
We use cookies and similar technologies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.
Required for basic website functionality (shopping cart, checkout, security)
Help us understand how visitors use our website (Google Analytics with IP anonymization)
Used for personalized advertising (only with your consent)
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately.
If we discover that a child under 16 has provided personal data, we will delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Data Protection Officer: dpo@tooluxehome.shop
General Inquiries: support@tooluxehome.shop
Phone: +40 721 345 678
Address: Tooluxe Home SRL, Calea Vitan 225, București 077085, Romania
You have the right to lodge a complaint with the Romanian supervisory authority:
ANSPDCP (Romanian Data Protection Authority)
Website: www.dataprotection.ro
Tooluxe Home SRL | VAT: RO45123456 | EU Registered Business
GDPR Compliant | Privacy by Design | Data Protection Certified